EXCHANGE AND RETURNS


INTENSE EUROPE S.L. wants you to love your new bike!

If you don’t, simply send it back for a full refund (subject to conditions). 


BIKE RETURNS

Conditions:

  • All returns must be shipped in original packaging, be fully insured, include a return authorization number (RA#) and proof of purchase.
  • Returns are accepted within 14 days of delivery.
  • New, unused products must be returned in the same condition in which you received it, and with the original box and/or packaging, including manufacturer tags where applicable. You must provide a receipt or other proof of purchase acceptable to INTENSE.
  • Bike must be shipped back to us within 14 days of when you received it. (Please note: it can take up to 72 hours to get a Return Authorization approved, so if you think you may want to return it, please start the process a few days early).
  • INTENSE will not accept returns on products that have sustained visible damage or have been used. In the event of minor scratches, INTENSE reserves the right to deduct damage from the refund amount. Maximum amount of deduction on returnable items is 500 €. Items incurring more than 500 € worth of damage will not be accepted. INTENSE reserves the right to assess cost of damage.
  • In case of exchange, must be of equal or lesser value.

Return process:

  1. Fill in the form that you will find at the bottom of this page.
  2. Returns meeting acceptable criteria will be issued a Return Authorization Number (RA#).
  3. You will be sent an email including your RA#.
  4. You are responsible for return shipping costs.
  5. You are responsible for properly packaging your bike so it incurs no damage. INTENSE reserves the right to deduct the cost of any shipping damage caused by improperly packed items.
  6. Please allow up to 15 days for INTENSE to receive bike and issue credit. Refunds are credited to the original form of payment only.
  7. We will send you an email confirmation when your return is received.
  8. If your bike was purchased in conjunction with a promotional item (Race Day Wheels, Gift with Purchase or others), INTENSE will cancel your promotional item (if not yet shipped). If you have already received the promotional item(s), you are required to return with the bike. INTENSE reserves the right to deduct the amount of the promotional item from your original purchase price if the item is not returned in perfect and unused conditions.
  9. Returns without a return authorization number will not be accepted and INTENSE will not pay any return cost to the customer.

Questions? Please contact us or send and email to eu@intensecycles.com


PRICE ADJUSTMENTS

If previously purchased merchandise is marked down within fourteen (14) days of the original order date, INTENSE will adjust the price of an item, once.

  • To receive a price adjustment, please contact us or send an email to: eu@intensecycles.com
  • Please include your original order number with your request.
  • Eligible refunds will be applied to your original form of payment.


GIFTS WITH PURCHASE

During INTENSE promotions, we may occasionally offer a GIFT WITH PURCHASE. If you have purchased from us within our return window of fourteen (14) days, we will offer you the gift item if the product you purchased meets the requirements for the promotion.

Purchases made outside the 14 days window do not qualify for this promotion.


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